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  1. CXM® - Call Recording and Quality Monitoring

    Recording and quality monitoring solutions for call centers from Co-nexus, Inc.
    encryption2
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    Screen Capture1
    Call Recording1
    Customer Satisfaction Surveys1
    Performance Evaluation1
    customer experience management1
    Quality monitoring1
    VoIP Recording1
    agent training1
    PC Recording1
    call log1
    call record1
    agent performance1
    Agent coaching1
    cxm1
    voice record1
    skill gap1
    4myCALLS1
    4myCENTER1
    4myCOACH1
    4myFEEDBACK1
    4myREVIEW1
    Agent Grading1
    agent improvement1
    automatic call record1
    co-nexus1
    Dialer Recording1

    4cxm.com - 2009-02-11

  2. IEX Corporation, Workforce Management and Performance Optimization Software for Call Centers - Home

    TotalView Workforce Management software provides a single, power platform for planning and managing the performance of your call center agent workforce.
    call center2
    scheduling2
    forecasting2
    adherence1
    multisite1
    agent performance1
    multiskill1
    multi-skill1
    workforce managment software1

    www.iex.com - 2009-02-06

  3. Bay Bridge Decision Technologies - Call center planning, budgeting, forecasting, and work force management

    Bay Bridge Decision Technologies provides forecasting, planning, reporting, analysis and optimization software for customer contact centers, collections, and ...
    business intelligence2
    call center2
    contact center2
    call centre2
    ACD1
    Call center software1
    business intelligence software1
    contact centre1
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    customer service software1
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    analysis tool1
    agent performance1
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    customer contact centre1
    analytic business intelligence1
    analytic application1
    call center planning1
    business analysis tool1
    call center budgeting1

    www.baybridgetech.com - 2009-02-13

  4. Call Center Solutions®, Telemanagement Software by Chadbourn Marcath, Inc.

    Call Center Solutions is a complete line of management information products that improves the operation of the call center
    advisor2
    call center2
    Avaya2
    announcement2
    analyzer2
    acd1
    announcer1
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    abandonment1
    800 service1
    call center solutions1
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    agent performance1
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    call center statistics1
    announcement systems1
    9005 report0
    9751 report0
    acd enhancement0
    acd queue messages0
    acd reports0
    agent reports0
    agent status0
    cc adviser0
    cc advisor0
    cc analser0
    cc analyzer0
    cc announcer0
    cc broadcast0
    cc broadcaster0

    www.chadbourn.com - 2009-02-05

  5. Deia Solutions - Call Center Software for the Rest of Us

    Deia Solutions - Call Center Software for the Rest of Us
    performance4
    CRM3
    business intelligence2
    call center2
    productivity2
    efficiency2
    ASA2
    contact center2
    call centre2
    ACD1
    call center software1
    contact centre1
    call center management1
    customer service software1
    contact center software1
    call center consulting1
    Erlang1
    analysis software1
    call centre software1
    service level1
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    call center scheduling1
    customer service solution1
    analysis tool1
    business decision1
    agent performance1
    Erlang C1
    call center planning1
    business analysis tool1
    call center simulator1
    call center budgeting1

    www.deiasolutions.com - 2009-02-04

  6. ShiftCenter - Call Center Software for the Rest of Us, Coming 2007

    ShiftCenter - Call Center Software for the Rest of Us, Coming 2007
    performance4
    CRM3
    business intelligence2
    call center2
    productivity2
    efficiency2
    ASA2
    contact center2
    call centre2
    ACD1
    call center software1
    contact centre1
    call center management1
    customer service software1
    contact center software1
    call center consulting1
    Erlang1
    analysis software1
    call centre software1
    service level1
    contact center management1
    call center scheduling1
    customer service solution1
    analysis tool1
    business decision1
    agent performance1
    Erlang C1
    call center planning1
    business analysis tool1
    call center simulator1
    call center budgeting1

    www.shiftcenter.com - 2009-02-06

  7. Red-Phoenix - Computer Telephony Integration for Business and Personal Use

    Red Phoenix, LLP was established in late 2001 with the mission of developing innovative Computer Telephony Integration (CTI) solutions for business and personal ...
    Planning4
    Wireless4
    Schedule2
    Call center2
    Forecast2
    Messaging2
    Help desk2
    simon2
    workforce2
    digital signage2
    Real-time2
    Contact center2
    Call Centre2
    Scheduling Software1
    Workforce Management1
    Dashboards1
    Contact Centre1
    Employee Communications1
    LED Displays1
    Scorecards1
    WFM1
    Alerting1
    workforce optimization1
    WFO1
    Wallboards1
    Virtual Contact Center1
    Agent Performance1
    symon1
    workforce optimisation1

    www.red-phoenix.com - 2009-02-06

  8. Welcome to Keynomics.com

    Keynomics, The leader in Workforce Computer Keyboarding and Ergonomic Training
    multimedia4
    agents4
    keyboard2
    call center2
    Talk2
    type2
    typing2
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    contact center2
    call centre2
    contact centre1
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    Keynomics1
    talktypelisten1

    www.keynomics.com - 2009-02-12

  9. HardMetrics: On Demand Analytics For Call Center Driven Businesses

    HardMetrics Inc. was founded in 2003 to make on-demand analytics ubiquitous in Call Center-driven businesses' management through ease of use, shortest time to ...
    service6
    Customer3
    call3
    Performance management2
    Call centre2
    Metrics2
    Call center management1
    Key performance indicators1
    Outbound call center1
    Call center technology1
    Performance metrics1
    Call center agent1
    Contact center solutions1
    Customer care training1
    Inbound customer service1
    Customer service improvement1
    Call center metrics1
    Agent performance1
    Business performance metrics1
    Call center quality assurance1
    Human resource metrics1
    Performance measure1
    Customer satisfaction metrics1
    Call center revenue1
    Call center technologies1
    Business performance measures0
    Customer satisfaction measure0
    It performance measures0
    It performance metrics0
    Kpi metrics0
    What are performance metrics0

    www.hardmetrics.com - 2009-02-07

  10. REO List Assist for Lenders/Owners, Asset Management Home Page

    REO properties shopped for agent performance, including a rate the agent survey and offer delivery verification system, creating more control for lender/owners ...
    property6
    listings5
    mls4
    control3
    assistance3
    offers3
    reports3
    REO2
    lenders2
    anonymous2
    quality assurance2
    mystery shopper1
    property asset management1
    agent performance1
    counter offers1
    agent survey0

    www.reolistassist.com - 2009-02-08

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